APPOINTMENTS
Appointments can be made by phone or in person, we operate a patient recall service to encourage our patients to attend regularly and remind you when your next dental examination is due.
We kindly request a minimum of 24 hours’ notice for the cancellation or rescheduling of appointments so the appointment can be offered to another patient. Failure to give a least 24 hours' notice will mark your appointment as being 'failed', and may result in you being removed from our practice list. Exceptions will be given for bereavement or serious illness.
If you require an emergency appointment we recommend you contact the surgery at 9.00am and every effort will be made to see you as soon as possible.
PAYMENT METHODS
We accept the following payment methods
• Master Card
• Maestro
• Visa
• Visa Electron
• American Express
• Contactless
• Apple pay
DATA PROTECTION AND CONFIDENTIALITY POLICY
You have the right to confidentiality. This practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR),GDC, NHS and other data protection requirements relating to our work. We only keep relevant information about patients to provide them with safe and appropriate health care. Dental healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient Information confidential.
COMPLAINTS
King Street Dental Practice is always pleased to receive constructive feedback on our services and suggestions for improvements.Please ask to speak to our Practice Manager, Hazel Lyons, or fill in our comments form.
If you are dissatisfied with any aspect of our care or treatment, please bring your concerns to any member of staff. If they are unable to resolve this directly, they may ask you to speak to Toni our Lead Dental Nurse or Mr. Lyon. Written complaints should be addressed to Hazel Lyons, our complaints manager at the practice.
If having gone through our Practice-based Complaints Procedure you remain dissatisfied, you can still use the following:
NHS
For complaints regarding NHS treatment and services in Dumfries & Galloway
Patient Feedback and Complaints Co-ordinator
Primary Care Development
Mountainhall Treatment Centre
Bankend Road
Dumfries DG1 4AP
Phone: 01387 272 733
Email: dg.feedback@nhs.net
Non NHS (private) complaints
Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
Email: info@dentalcomplaints.org.uk
Phone: 08456 120 540
GDC
The General Dental Council is the organisation which regulates dental professionals in the UK. They can be contacted as follows
:37 Wimpole Street
London W1G 8DQ
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800
Website
Difficulty in Making a Complaint?
If you have difficulty in expressing your complaint the Dumfries & Galloway Advocacy Service is there to help. Dumfries and Galloway Advocacy Service works on behalf of individuals in Dumfries and Galloway to speak up and promote rights when accessing NHS & Local Authority Services. This is a free,confidential & personal independent advocacy service.
Dumfries & Galloway Advocacy Service
107 English Street,
Dumfries
DG1 2DA.
Email: info@peoples-advocacy.com
Website
Phone:01387 247237
ZERO TOLERANCE POLICY
You should expect that our staff treat you with courtesy at all times. The staff work very hard on behalf of our patients and therefore we expect that they have the right to work in a safe environment.
For this reason, we are committed to the NHS Zero Tolerance Policy., no form of violence or abuse is acceptable whether it be towards the staff or any other person on practice premises.
If a patient commits an act of violence against any dentist, member of staff, patient, or any other person present in the surgery or behaves in such a way that any of these fear for their safety, It will result in him/ her being removed from our patient list and the incident being reported to the police.
